Shipping Policy

Effective Date: January 8, 2025

At TrendCraftCiteino, we are committed to delivering your musical instruments and accessories quickly, safely, and efficiently. This Shipping Policy outlines the details related to shipping methods, costs, delivery times, and other shipping-related procedures for orders placed on trendcraftciteino.com.

By placing an order on our website, you agree to the terms and conditions outlined in this policy.

1. Shipping Methods and Costs

We offer a range of shipping methods to suit your needs. Shipping costs are calculated based on the shipping destination, order size, and weight of the items in your cart.

      • Standard Shipping:
        Delivery time: 5-7 business days (domestic orders).
        Cost: Calculated at checkout based on location and order size.

      • Expedited Shipping:
        Delivery time: 2-3 business days (domestic orders).
        Cost: Calculated at checkout.

      • Overnight Shipping:
        Delivery time: 1 business day (for orders placed before 12:00 PM local time).
        Cost: Calculated at checkout.

      • International Shipping:
        We offer international shipping to most countries. Delivery times and shipping fees for international orders are calculated at checkout.

Please note that shipping costs will vary based on the size, weight, and destination of your order. Any applicable duties, taxes, or import fees are the responsibility of the customer and will be added at checkout for international orders.

2. Shipping Locations

      • Domestic Shipping (United States):
        We ship to all 50 states in the U.S., including Alaska and Hawaii. Delivery times vary depending on the destination and the shipping method chosen at checkout.

      • International Shipping:
        We ship to many international destinations. Shipping fees and delivery times will vary based on the destination country. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

      • P.O. Box and APO/FPO Addresses:
        We are happy to ship to P.O. Boxes and APO/FPO addresses using Standard Shipping. Please note that delivery times for these addresses may be longer than standard deliveries.

3. Order Processing and Handling Time

      • Order Processing:
        All orders are processed within 1-3 business days of receiving your order, excluding weekends and holidays. Orders are not processed on weekends or national holidays. If we anticipate a delay in processing your order, you will be notified promptly via email.

      • Order Handling:
        Once your order is processed, it will be handed off to the chosen shipping carrier. You will receive a confirmation email with a tracking number as soon as your order ships.

      • Backordered Items:
        If an item in your order is out of stock, we will notify you as soon as possible. You will have the option to choose a backorder, an alternative product, or a full refund.

4. Shipping Timeframes

      • Domestic Orders:

        • Standard Shipping: 5-7 business days
        • Expedited Shipping: 2-3 business days
        • Overnight Shipping: 1 business day (for orders placed by 12:00 PM local time)

      • International Orders:
        Shipping times for international orders vary depending on the destination country. Please allow 7-21 business days for international shipping, though this can vary based on customs processing times in your country.

5. Tracking Your Order

Once your order has been processed and shipped, we will send you an email with your tracking number. You can use this number to monitor the status of your shipment. You can track your order directly on the carrier’s website or by logging into your account on our website.

6. Shipping Delays and Issues

While we make every effort to ensure your order is shipped on time, unforeseen circumstances such as weather delays, carrier issues, or customs processing for international orders may result in delays.

      • Carrier Delays:
        We are not responsible for any delays caused by shipping carriers (e.g., UPS, USPS, FedEx, DHL). Once your order leaves our facility, it is in the hands of the carrier. Please contact the carrier directly if there are issues with tracking or delivery.

      • Weather or Natural Disasters:
        We cannot be held responsible for shipping delays due to weather conditions, natural disasters, or other events beyond our control.

      • Incorrect Shipping Information:
        Please ensure that the shipping information you provide is accurate. TrendCraftCiteino is not responsible for delays or lost packages due to incorrect or incomplete shipping addresses provided by customers.

7. Shipping Restrictions

      • International Shipments:
        Certain countries may have restrictions or prohibitions on the importation of musical instruments or accessories. If your country has any import restrictions, we will notify you, and you may choose to cancel your order.

      • Customs Duties and Taxes:
        For international orders, any customs duties, taxes, or import fees that apply to the shipment are the responsibility of the customer. These charges are typically collected by the carrier at the time of delivery.

      • Undeliverable Packages:
        If a package is returned to us due to an incorrect address, refusal to pay customs fees, or failure to pick up the package from the carrier, the customer will be responsible for the reshipping costs.

8. Shipping Costs for Returns

      • Return Shipping Costs:
        For returns under our Refund and Returns Policy, customers are typically responsible for return shipping costs, unless the return is due to an error on our part (e.g., damaged or incorrect items).

9. Customer Support

If you have any questions or need assistance with shipping, please don’t hesitate to contact our customer support team:

10. Changes to This Shipping Policy

We reserve the right to update or change this Shipping Policy at any time. Any changes will be posted on this page, with the Effective Date updated accordingly. We encourage you to review this policy periodically for any updates.

Thank you for shopping at TrendCraftCiteino! We are dedicated to providing you with excellent service and a smooth shopping experience.