RETURN & EXCHANGE POLICY | TRENDCRAFTCITEINO

Effective Date: February 21, 2025

At TRENDCRAFTCITEINO, customer satisfaction is our top priority. We understand that purchasing a musical instrument is an important decision, and we want to ensure that you are completely happy with your order. This Return & Exchange Policy provides clear guidelines on how to return or exchange items purchased from our store.

1. ELIGIBILITY FOR RETURNS & EXCHANGES

We accept returns and exchanges for eligible items under the following conditions:

  • The return request must be made within 30 days of the purchase date.
  • The item must be unused, in brand-new condition, and in its original packaging, including all accessories, manuals, and warranty cards.
  • The item must be free from damage, scratches, or any signs of wear caused by the customer.
  • Custom-made, personalized, or final-sale items cannot be returned or exchanged unless defective.
  • Items marked as clearance or discounted are non-returnable unless they arrive damaged or defective.

2. HOW TO REQUEST A RETURN OR EXCHANGE

To initiate a return or exchange, please follow these steps:

  • Step 1: Contact our customer support at info@trendcraftciteino.com with your order number, product details, and reason for the return or exchange.
  • Step 2: Our team will review your request and provide you with a return authorization number and shipping instructions.
  • Step 3: Securely pack the item in its original packaging and ship it to the provided return address.
  • Step 4: Once we receive and inspect the item, we will process your refund or exchange within 5-7 business days.

3. REFUND POLICY

Once your return is approved, we will issue a refund using the original payment method. Refund details:

  • Credit/Debit Card Payments: Refunds typically take 5-10 business days to appear in your account, depending on your bank’s processing time.
  • PayPal Payments: Refunds are usually processed within 3-5 business days.
  • Store Credit: If preferred, we can issue store credit for future purchases.

Please note that original shipping costs are non-refundable, and customers are responsible for return shipping fees unless the return is due to a defective or incorrect item.

4. EXCHANGE POLICY

  • If you need to exchange an item for a different model, size, or color, follow the return request process above.
  • Once we receive and approve the returned item, we will ship the replacement at no extra cost for domestic orders.
  • International customers may be required to cover additional shipping charges.

5. DEFECTIVE OR INCORRECT ITEMS

If you receive a defective, damaged, or incorrect item, please notify us within 7 days of delivery. We will arrange for a replacement or full refund, including shipping costs, at no extra charge.

6. ITEMS THAT CANNOT BE RETURNED OR EXCHANGED

For quality control and hygiene reasons, the following items are not eligible for return or exchange:

  • Custom-made or personalized instruments.
  • Used or damaged instruments caused by improper handling.
  • Items marked as “final sale” or “clearance.”
  • Software, digital downloads, and recording equipment once opened.

7. LATE OR MISSING REFUNDS

If you have not received your refund after 10 business days, please:

  • Check your bank or PayPal account for pending transactions.
  • Contact your bank or credit card provider, as processing times may vary.
  • Reach out to our customer service team at info@trendcraftciteino.com for further assistance.

8. RETURN SHIPPING ADDRESS & CUSTOMER SUPPORT

For return or exchange inquiries, please contact us:

📍 Address: #RR Forestport, New York, NY
📞 Phone: (315) 392-3964
📧 Email: info@trendcraftciteino.com
🌐 Website: https://trendcraftciteino.com

Thank you for shopping with TRENDCRAFTCITEINO. We are dedicated to providing high-quality musical instruments and exceptional customer service!