SALES POLICY | TRENDCRAFTCITEINO

Effective Date: February 21, 2025

At TRENDCRAFTCITEINO, we are committed to providing a seamless and transparent shopping experience. This Sales Policy outlines our terms regarding product pricing, ordering, payments, shipping, and customer rights. By purchasing from our website, you agree to comply with the following terms and conditions.

1. PRODUCT PRICING & AVAILABILITY

  • All product prices listed on our website are in USD ($) unless stated otherwise.
  • Prices are subject to change without prior notice due to market conditions, supplier updates, or promotional discounts.
  • Prices do not include applicable taxes, shipping fees, or customs duties, which will be calculated at checkout.
  • We make every effort to ensure accurate pricing and product descriptions, but in rare cases, pricing errors may occur. We reserve the right to cancel orders affected by pricing errors and issue a full refund.

2. ORDER PLACEMENT & PAYMENT TERMS

  • Placing an order on our website constitutes an offer to purchase, which we may accept or decline at our discretion.
  • Orders are processed once full payment is received. We accept the following payment methods:
    • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Apple Pay & Google Pay (for supported devices)
    • Other secure online payment methods as available in your region
  • Customers will receive an order confirmation email once payment is successfully processed.

3. ORDER CANCELLATION & MODIFICATIONS

  • Customers may request order cancellations or modifications within 12 hours of placing an order.
  • If the order has already been shipped, cancellations will not be possible, and customers must follow the Return & Exchange Policy.
  • TRENDCRAFTCITEINO reserves the right to cancel any order due to:
    • Payment failure or suspected fraud.
    • Stock unavailability.
    • Incorrect pricing or website errors.
    • In such cases, customers will receive a full refund.

4. SHIPPING & DELIVERY

  • We offer domestic and international shipping with various delivery options at checkout.
  • Estimated delivery times:
    • Standard Domestic Shipping (U.S.): 5-10 business days
    • Express Domestic Shipping (U.S.): 2-5 business days
    • Standard International Shipping: 7-15 business days
    • Express International Shipping: 4-7 business days
  • Tracking details will be provided once an order is shipped.
  • For complete details, please refer to our Shipping Policy.

5. RETURNS, EXCHANGES & REFUNDS

  • We accept returns and exchanges within 30 days of delivery.
  • Items must be unused, in their original packaging, and in resalable condition.
  • Custom-made, personalized, or final-sale items cannot be returned unless defective.
  • Refunds will be issued to the original payment method after inspection.
  • For complete details, see our Return & Exchange Policy.

6. WARRANTY & PRODUCT QUALITY GUARANTEE

  • TRENDCRAFTCITEINO guarantees that all products sold on our website are authentic, brand-new, and meet high-quality standards.
  • Certain products may come with a manufacturer’s warranty, which varies by brand and product type.
  • If you receive a defective item, please contact us within 7 days to arrange for a replacement or full refund.

7. CUSTOMER RESPONSIBILITIES

By purchasing from TRENDCRAFTCITEINO, customers agree to:

  • Provide accurate shipping and payment details at checkout.
  • Review product specifications, compatibility, and descriptions before making a purchase.
  • Be responsible for customs duties and import taxes for international orders.
  • Contact customer support for order disputes before initiating a chargeback.

8. INTELLECTUAL PROPERTY & COPYRIGHT

  • All product descriptions, images, logos, and website content are the intellectual property of TRENDCRAFTCITEINO.
  • Unauthorized use, reproduction, or modification of our content is strictly prohibited and may result in legal action.

9. LIABILITY DISCLAIMER

  • TRENDCRAFTCITEINO is not responsible for:
    • Any indirect, incidental, or consequential damages resulting from product use.
    • Losses caused by delayed shipments, incorrect addresses, or third-party service providers.
    • Damages resulting from misuse, unauthorized modifications, or improper handling of instruments.
  • Our liability is limited to the amount paid for the purchased product.

10. DISPUTE RESOLUTION & GOVERNING LAW

  • These Sales Policy Terms are governed by the laws of New York, United States.
  • Any disputes shall be resolved through arbitration or the courts of Forestport, NY.

11. CONTACT INFORMATION

If you have any questions regarding our Sales Policy or need assistance, please contact us:

📍 Address: #RR Forestport, New York, NY
📞 Phone: (315) 392-3964
📧 Email: info@trendcraftciteino.com
🌐 Website: https://trendcraftciteino.com

Thank you for choosing TRENDCRAFTCITEINO. We appreciate your trust and are dedicated to providing high-quality musical instruments and an exceptional shopping experience!