Payment Policy

Effective Date: January 8, 2025

At TrendCraftCiteino, we strive to provide a secure, convenient, and smooth payment process for all our customers. This Payment Policy outlines the terms and conditions related to payments for products purchased through our website, trendcraftciteino.com.

By making a purchase, you agree to the following terms regarding payment methods, processing, and related procedures.

1. Accepted Payment Methods

We accept a variety of secure payment methods for your convenience:

      • Credit Cards:

        • Visa
        • MasterCard
        • American Express
        • Discover

      • Debit Cards:
        We accept major debit cards bearing the Visa or MasterCard logos.

      • PayPal:
        You can also pay using your PayPal account.

      • Other Payment Methods:
        We may offer additional payment options through third-party payment providers, which will be available during checkout.

All payment methods are processed securely through trusted third-party payment gateways to ensure the privacy and safety of your payment information.

2. Payment Processing

      • Order Confirmation:
        After placing an order, we will verify and authorize your payment. This includes checking that your payment method is valid, that the funds are available, and that the order details are accurate. If the payment is successfully authorized, you will receive an order confirmation email.

      • Payment Authorization:
        Your payment will be authorized when you complete the checkout process. Please note that your payment will only be processed after we confirm that your payment details are valid and the transaction is secure.

      • Payment Declines:
        If your payment method is declined or there is an issue with processing your payment, we will notify you immediately. You will be given the opportunity to provide an alternative payment method or resolve any issues with your original payment method.

      • Charges and Fees:
        The total order amount will be charged to your payment method, including the cost of the products and any applicable taxes and shipping fees. Any additional charges (such as customs duties for international shipments) are the responsibility of the customer and will be clearly communicated before checkout.

3. Currency and Pricing

      • Currency:
        All transactions on TrendCraftCiteino are processed in United States Dollars (USD) unless otherwise specified. The price of the products will be displayed in USD during the checkout process.

      • Price Changes:
        Prices for products listed on the website may change at any time. However, the price at the time of your order will be honored. If there is any discrepancy between the listed price and the final price, we will notify you prior to processing your payment.

      • Sales Tax:
        Applicable sales tax will be added to your order depending on your shipping address. The amount of tax will be calculated and displayed at checkout before you finalize your order.

4. Order Modifications and Cancellations

      • Order Modifications:
        If you wish to modify your order after payment has been processed, please contact us as soon as possible. We will do our best to accommodate changes, but once the order has been processed or shipped, changes may not be possible.

      • Order Cancellations:
        You can cancel your order only if it has not yet been processed for shipment. Once your order is processed or shipped, we cannot cancel it. However, you may initiate a return once you receive the item, in accordance with our Refund and Returns Policy.

5. Security of Payment Information

At TrendCraftCiteino, we take your payment security seriously. We use SSL encryption (Secure Socket Layer) technology to protect your payment and personal details during the transaction process.

We never store sensitive payment information such as credit card numbers or PayPal login credentials on our servers. Instead, we rely on trusted third-party payment gateways to securely handle and process all payments.

6. Payment Disputes and Fraud Prevention

We take fraud prevention seriously and actively monitor all transactions. If we suspect any fraudulent activity or if your payment information appears to be used without authorization, we may contact you for additional verification. In some cases, we may cancel or suspend orders to protect both you and us from potential fraud.

If you believe there is an issue with your payment or if you notice any discrepancies in your transaction, please contact us immediately at info@trendcraftciteino.com.

7. International Payments and Customs Duties

      • International Orders:
        We accept payments for international orders, and the total amount will be charged in USD (United States Dollars). International customers are responsible for any customs duties, taxes, and fees that may apply when shipping to their country. These fees are determined by the destination country and are the responsibility of the customer.

      • Currency Conversion:
        If you are paying from a country outside of the United States, your payment provider may convert your local currency to USD. Currency conversion fees, if applicable, will be charged by your payment provider, and are outside of our control.

8. Refunds

      • Refund Process:
        If you are eligible for a refund based on our Refund and Returns Policy, the refund will be processed to the original payment method used. Refunds will be issued for the cost of the item(s) returned, excluding shipping charges, unless the return is due to an error on our part (e.g., defective, damaged, or incorrect items).

      • Refund Processing Time:
        Refunds may take up to 7-10 business days to appear in your account, depending on your payment method and your bank’s processing times.

9. Customer Support

If you have any questions regarding payment methods, billing, or any issues with your transaction, please contact our customer support team:

10. Changes to This Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page, with the Effective Date updated accordingly. We encourage you to review this policy periodically for any updates.

Thank you for choosing TrendCraftCiteino! We are committed to providing you with a secure and enjoyable shopping experience. If you have any questions or concerns, please don’t hesitate to reach out to us.