Sales Policy

Effective Date: January 8, 2025

At TrendCraftCiteino, we strive to ensure a smooth, reliable, and secure shopping experience for all our customers. This Sales Policy outlines the terms and conditions governing the sale of products through our website, trendcraftciteino.com.

By making a purchase on our website, you agree to the terms and conditions outlined in this policy. Please read carefully to understand how we handle orders, payments, shipping, and product availability.

1. Product Availability

We strive to ensure that all products listed on our website are in stock and available for purchase. However, product availability is subject to change, and we cannot guarantee that every item will be in stock at all times. If an item is unavailable or out of stock, we will notify you via email and offer alternatives, a backorder option, or a refund if necessary.

2. Pricing and Taxes

  • Pricing:
    All prices on our website are listed in USD (United States Dollars) unless otherwise indicated. Prices are subject to change without notice. While we make every effort to provide accurate pricing, errors may occasionally occur. If a pricing error is identified after your order has been placed, we will contact you to confirm the correct price and give you the option to proceed with the corrected price or cancel the order.

  • Taxes:
    Sales tax is applied based on the shipping address and local regulations. The applicable tax will be calculated during the checkout process and displayed before payment is finalized.

  • Shipping Fees:
    Shipping fees are calculated at checkout based on the destination, weight, and size of the order. The total shipping cost will be clearly stated before you complete your purchase.

3. Order Processing

  • Order Confirmation:
    After you place an order, you will receive an order confirmation email with details of your purchase. This email serves as a confirmation that we have received your order. It does not guarantee that the item will be shipped immediately. Order fulfillment depends on product availability and payment verification.

  • Payment Authorization:
    All orders are subject to payment authorization and verification. We accept payment via credit cards, debit cards, and other secure payment methods. Your payment will be processed at the time of purchase. If payment is declined, we will notify you and request an alternative payment method.

  • Order Cancellation:
    You may cancel an order as long as it has not yet been shipped. If the item has already been processed for shipment, we will not be able to cancel it, but you can initiate a return once the item has been delivered, as per our Refund and Returns Policy.

4. Shipping and Delivery

  • Shipping Methods:
    We offer a variety of shipping options to meet your needs. Shipping methods and associated costs will be presented during the checkout process. Delivery times depend on the selected shipping method and the destination.

  • Order Processing Time:
    Most orders are processed and shipped within 1-3 business days. Orders placed on weekends or holidays will be processed the following business day.

  • Delivery Timeframe:
    Estimated delivery times depend on your location and the shipping method selected. Typically, standard shipping takes between 5-7 business days for domestic orders. Expedited shipping options are available for faster delivery.

  • Tracking Your Order:
    Once your order is shipped, you will receive a tracking number to monitor the status of your shipment. You can track your order through the carrier’s website or by logging into your account on our website.

  • Shipping Restrictions:
    We currently ship to addresses within the United States and internationally. Some remote locations or countries may have extended delivery times or higher shipping fees. Please check shipping options during checkout for more details.

5. Returns and Exchanges

We offer a 30-day return policy on eligible items. If you are not satisfied with your purchase, you may return or exchange the product in accordance with our Refund and Returns Policy. Please ensure that returned items are unused, in original packaging, and accompanied by the return authorization number (RAN).

  • Defective or Damaged Items:
    If you receive a damaged or defective product, please contact our customer service team immediately for assistance. We will arrange for a replacement or refund depending on your preference.

  • Restocking Fees:
    A restocking fee of up to 15% may be applied to returns for non-defective items or items that have been opened and used.

  • Return Shipping Fees:
    Return shipping costs are the responsibility of the customer unless the item was defective, damaged, or incorrect. In such cases, we will provide a prepaid return label.

6. Product Warranty

All products sold through TrendCraftCiteino come with a manufacturer warranty where applicable. Warranty terms vary by product, and it is the responsibility of the customer to follow the manufacturer’s guidelines for warranty claims.

  • Warranty Claims:
    If you experience any issues with a product under warranty, please contact our customer service team. We will guide you through the process of submitting a warranty claim.

  • Exclusions:
    Warranties typically do not cover damage caused by misuse, accidents, or normal wear and tear. Please refer to the product’s specific warranty terms for full details.

7. Customer Support

Our customer service team is available to assist with any questions or issues regarding your order. You can reach us by:

8. Limitation of Liability

While we take all reasonable precautions to ensure that the information on our website is accurate, we do not guarantee the accuracy, completeness, or reliability of any content, products, or services offered. TrendCraftCiteino is not liable for any damages or losses arising from the use of our website or the products purchased.

9. Changes to This Sales Policy

We reserve the right to update, modify, or revise this Sales Policy at any time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. We encourage you to review this policy periodically to stay informed about the latest terms and conditions.

10. Contact Us

If you have any questions regarding this Sales Policy or need assistance with your order, please feel free to contact us:

Thank you for choosing TrendCraftCiteino! We are committed to providing you with the best musical instruments and accessories to support your passion for music.